Returned
Goods Policy
General
Policy: Odyssey Shoes Inc. stands 100%
behind the quality of its products. If there is evidence of inferior
quality determined upon inspection by our Quality Assurance Department,
a full (in the case of unworn) or partial (in the case of worn)
credit of the price paid will be allowed by Odyssey Shoes Inc.
in accordance with the following policies: If inspection reveals
no legitimate reason to issue credit, we will inform you that
there is "No Credit." THESE SHOES WILL BE IMMEDIATELY DESTROYED
UNLESS: 1.You have specifically requested that all "no credit"
shoes be returned to you. 2.You have enclosed a note with the
shoes requesting the specific pairs be returned if "no credit"
can be allowed.
Stock
Returns: To obtain credit for the return
of saleable merchandise (stock return), the Customer must promptly
seek and obtain written authorization from Odyssey prior to returning
any saleable merchandise to Odyssey. A 15% restocking fee will
be charged for all authorized return. ODYSSEY SHOES INC. WILL
NOT ACCEPT ANY RETURNS WITHOUT PRIOR AUTHORIZATION, ANY RETURNS
SENT WITHOUT RETURN AUTHORIZATION WILL BE CHARGED A $3.00 PER
PAIR HANDLING FEE AND RETURNED AT SENDER'S EXPENSE.
Return
Authorization (RA) To obtain authorization,
the customer should contact Odyssey Shoes Inc. customer service.
Customers should refer to their Odyssey Shoes Inc. customer number
and specific order number when requesting RA. Each carton must
be clearly marked with the assigned RA number. If merchandise
is returned to Odyssey Shoes Inc. without authorization, goods
will be returned to the customer at the customer's expense. Customers
will be charged a $3.00 per pair handling fee for unauthorized
returns and will be responsible for return freight charges. The
cost of transportation will be the responsibility of the customer.
If Odyssey Shoes Inc. issues credit, it will be posted to the
customer's account with the amount initially charged the customer
for the goods (exclusive of freight), the credit will be good
toward your next purchase.
Damaged
Goods: Prior RA from Odyssey Shoes Inc.
for damaged merchandise (worn or unworn) is required. Damaged
goods should be shipped in separate cartons marked "DAMAGED" and
if worn, also marked "WORN." Odyssey Shoes Inc. Quality Assurance
Department will inspect such merchandise upon receipt and determine
whether such goods are of inferior quality. Damaged "Unworn."
In the case of damaged but unworn merchandise, Odyssey will credit
the customer's account with the price initially charged the customer
for the merchandise (exclusive freight). Damaged "Worn."
Odyssey Shoes Inc. will credit the customer's account a percentage
(100%, 75%, 50%, 25% or 0%) of the price initially charged the
customer based on the estimated normal degree of wear (exclusive
of the defect) remaining in the goods when returned, as determined
by Odyssey's Return Goods Department. Customers are encouraged
to keep Odyssey's Return Goods Policy in mind when making adjustments
or credits with their customers.
Goods
Not Purchased From Odyssey: If any merchandise
not purchased from Odyssey Shoes Inc. is shipped to Odyssey Shoes
Inc., it will be returned to the vendor, and the shipping costs
will be charged to the vendor's account. ALL CLAIMS MUST BE
MADE WITHIN 7 DAYS OF PURCHASE. A 15% RESTOCKING FEE WILL BE CHARGED
FOR ALL SALEABLE MERCHANDISE WITH AUTHORIZATION GIVEN BY ODYSSEY
SHOES INC.
Terms
and Services
Terms and
Conditions of Sales: Customer Credit is upon
approval by the Odyssey Shoes Inc. Credit Department. ALL PAST
DUE IS SUBJECT TO 1.5% MONTHLY LATE CHARGE. Net 45 days from
terms date of invoice in Midwest and East Coast, all other Net
30 days from Odyssey's Los Angeles warehouse. Customers with multiple
locations the location of the headquarter will determine dating.
All shoes are shipped F.O.B. shipping point. Responsibility for
merchandise stolen, lost or damaged in transit lies with the carrier
and Odyssey Shoes Inc. should be contacted when these circumstances
arise.
PRICES,
SPECIFICATIONS AND AVAILABILITY ARE SUBJECT TO CHANGE WITHOUT
NOTICE.
©
2002 Odyssey Shoes Inc., Commerce, California 90040 All Rights
Reserved
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